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UnionActive Support
Support and documentation for using the UnionActive website system
 
 
Common Issues
IE 10 Issues
Internet Explorer 10 is here. Make sure your site is ready.
Login Problems
A member logs into the website successfully, but can't access any members only pages. Try these steps.
Spell Checking
Learn how to setup spell checking in your browser.
Preventing Spam
Find out about common ways that spammers use to get your email address, including collecting them from your web site.
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Fraudulent Company Email

When the big boss says "jump," generally employees say "how high." Now, a new cyberscam is capitalizing on that mentality to fool its victims.
Read More...

ALERT! Watch out for email phishing scams

We continue to notice email phishing scams coming to our clients so we wanted to provide some information to everyone about what to watch out for. Most phishing scams will ask you to verify your private information or login account information by filling out a form in a link or an attachment in the email.
Read More...

Yahoo Changes May Affect Your Deliverability

Yahoo recently changed its authentication policy, and the change could impact delivery of emails that come from yahoo.com addresses.
Read More...

UnionActive Security Update

We wanted to take a moment to let all of our current police, sheriff, and corrections association website clients know about some security measures we are putting in place. In light of the recent and ongoing attacks against police association oriented websites we have implemented some extra security measures specifically for our UnionActive clients.
Read More...

Does Your Local Have New Officers & Staff?

Please make sure we have updated contact information on file for the Web Administrator and Billing contacts for your website.
Read More...

Do you know who owns your domain name?

The domain name is the key to all your website and email services. When a domain name inadvertently expires it can cause all kinds of delays and issues with email service and website access. Make sure you know who owns your domain name, when it expires, and how to manage and renew your domain name. Read the domain names section of this website for more information, and make sure your domain name is safe!

Are your members only pages requiring a login?

We have seen a few instances lately where a webmaster will assume that their member resources pages are all requiring a login, when in reality the pages or features have not been set to require a login to view them. Specifically the meeting minutes and contract areas.
Read More...


System Updates & Announcements
New Responsive Email Broadcast Templates
Nov 28, 2016
We are happy to announce that we have created a set of responsive design email broadcast templates that are now automatically included in the broadcast template list. We have also updated the broadcast email footer to included Facebook and Twitter icons that automatically link to your social pages if you have them configured in the admin area. Read More...
Text Broadcast for Articles
Sep 01, 2016
The ability to send out a notification when posting a new article now also includes a text message option. You can now select to text a notification of the new article to all members or to specific groups of members. The text message will be a link to the article in the website. Read More...
Action Network Signup Integration
May 25, 2016
We now have the Action Network added to the UnionActive system. If you have an Action Network account you can have email addresses from new website signups added to your Action Network account automatically. Simply generate your Action Network API key from your account, then go to the admin area > settings tab > edit website settings link. Read More...
Update: Online Vote Confirmation
Feb 18, 2016
We have added an automatic email confirmation notification that is sent to a member when they cast a vote for any subject. The notification is sent to the member's email address on file for their records. Read More...
Update: Multiple Calendar Notification Dates
Feb 08, 2016
You can now select multiple dates for calendar notifications to be sent for events posted to the calendar area. You can select notifications to be sent 1 month before the event date, 1 week before the date, and 1 day before the date. Make sure to add the event to the calendar at least 30 days before the event for all notifications to work. Read More...
New Feature: Shift Trade System
Jun 02, 2015
We are happy to announce our new Shift Trade system is ready and available in all version 3 and responsive UnionActive sites. This new feature is free to all eligible UnionActive sites. The Shift Trade system is specifically built to allow members to communicate quickly and easily about shift trades. Read More...
Spreadsheet Option for Online Form Builder
Aug 18, 2014
The online form builder now features a save to spreadsheet option when editing an existing form or adding a new form. Set the new option to Yes to generate a CSV file automatically the first time a user submits the online form. Then each submission after that will also be saved in the spreadsheet. Download the spreadsheet file from the online form builder management area. Read More...
Email Articles to Specific Groups
Apr 21, 2014
The email article option now includes an option to send the message to specific groups that you choose. When posting an article select the "Yes, but only to specific groups" option under the Email this article section. When you save the article a window will open that features the email broadcast form with the article content pre-loaded in the form. Read More...
Custom Download Page Folders
Apr 15, 2014
The custom download pages now have the option to add folders to each page. The folders help with organizing files in the page and will display similar to the main download page area folders. The folders will also display a "New File!" alert in red text when a new file has been added to a folder. Read More...
New Responsive Design Templates for UnionActive Sites!
Jan 29, 2014
UnionActive is happy to announce the release of our new Responsive Design templates! What is Responsive Design? Responsive design is a way of building a single website that works seamlessly on both desktop browsers and the wide array of mobile devices on the market. Responsive architecture gives your site the best quality browsing experience - whether on a smartphone, tablet, netbook or e-reader, regardless of the operating system. Read More...
Fraudulent Company Email

When the big boss says "jump," generally employees say "how high." Now, a new cyberscam is capitalizing on that mentality to fool its victims.
Read More...
ALERT! Watch out for email phishing scams

We continue to notice email phishing scams coming to our clients so we wanted to provide some information to everyone about what to watch out for. Most phishing scams will ask you to verify your private information or login account information by filling out a form in a link or an attachment in the email.
Read More...
Yahoo Changes May Affect Your Deliverability

Yahoo recently changed its authentication policy, and the change could impact delivery of emails that come from yahoo.com addresses.
Read More...
UnionActive Security Update
We wanted to take a moment to let all of our current police, sheriff, and corrections association website clients know about some security measures we are putting in place. In light of the recent and ongoing attacks against police association oriented websites we have implemented some extra security measures specifically for our UnionActive clients.
Read More...
Does Your Local Have New Officers & Staff?
Please make sure we have updated contact information on file for the Web Administrator and Billing contacts for your website.
Read More...
Do you know who owns your domain name?
The domain name is the key to all your website and email services. When a domain name inadvertently expires it can cause all kinds of delays and issues with email service and website access. Make sure you know who owns your domain name, when it expires, and how to manage and renew your domain name. Read the domain names section of this website for more information, and make sure your domain name is safe!
Are your members only pages requiring a login?
We have seen a few instances lately where a webmaster will assume that their member resources pages are all requiring a login, when in reality the pages or features have not been set to require a login to view them. Specifically the meeting minutes and contract areas.
Read More...

  Mobile Apps  
Fully integrated with your UnionActive website.
Learn more
     
  GrievTrac  

Online Grievance Tracking
Click to learn more.
     
UnionActive Member SYNC

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Knowledge Base

Recent Questions
I am having problems with the Font & Color settings in the editor. I set it to a color and only half of the text changes. Please advise.
How do I display the terms and conditions for the website on the home page and Have a member check the box they agree?
How do I schedule a multi-day calendar event that shows on all of the days of the event?
A member is being redirected to the mobile version on their desktop computer, why is that happening?
I had a member contact me saying that after they log in they can't go anywhere else. Every time they click on a private menu link, they are taken back to the log in page. How do I help them fix it?
I'm not sure how to archive specific articles from the What's New rotator.
How do we add a PayPal button to the website for donations or purchases?
How do I remove the main gallery from the photo gallery area?
How do I create a screen shot to send to you for help?
How do I obtain a list of who voted on my recent officers election?
 
 
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