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Knowledge Base Search
1. The site search module/feature doesn't find much, if anything. How do we update the search feature?
Answer:

You just need to index the site. Go to the admin area > settings tab > then click the update site search link. Click the start indexing button on that page, then wait for the processing to finish. Once its done try the site search again. Its a good idea to re-index the site every few months if you post content on a consistent basis. The indexing builds an easily searchable database of the content in your site that is used in the site search feature.

2. How do I reset our hit counter to today's date. And set the count to zero.
Answer:

To reset the date for the counter, go to the admin area > features tab > add/remove features link. Next to the hit counter setting on that page is a box to enter the start date for the hit counter, just change that to today's date.

To change the counter number, go to the admin area > content tab > file and image manager. Click the counters folder, then edit the count.txt file. That file contains the current hit counter number, just change it to 0 and save it.

3. How do I remove a column background color that was previously set?
Answer:

Just go to the bottom of the column, and click the Set button next to the color picker without selecting any colors. This will remove any color that has been added to the column background.

4. How do I send out links or images in the email broadcast messages? The images or links don't work when a member gets the email.
Answer:

For each link or image you want to use in a broadcast email you need to set the URL for the link or image to include the full domain name of your website. By default the editor inserts a relative URL that only works when viewed on your site. The URL needs to be changed to an absolute URL that includes the full domain name.

You can add the full domain name to the link URL when you insert the link or image  into the editor. Use the insert link button or insert image button to open the window on the editor, then browse for the file so it shows a relative path in the URL field, something like /docs/myfile.pdf. Then type your full domain name including http:// to the left of the first forward slash in the URL field, something like this: http://www.mylocaldomain.org/docs/myfile.pdf then click the OK button to save.

This creates the full URL address that is needed to open the file from a location that is not within the website.

5. Is there a way to give certain members access to the text messaging feature without making the member into an Admin?
Answer:

Text message broadcasts are limited to those with admin credentials. 

6. I don't know how to move the modules around on the home page. When i select "show module" i am able to see that each box around the website main page is numbered. I want to be able to take a box lower on the page and move it to the top. How do I do this?
Answer:

Just remove the module you want to move first by clicking the x button in the corner of the module. Then add the module into the position you want. Select the module in the drop down menu, then enter a number into the text box right next to it and click the add module button. The module will now be where you want it.

7. Is there a way to put a live Google calendar on the website?
Answer:

Yes, Google provides you with embed code. You can place that code into any area of the site where you can use the text editor. Just click the source button on the editor, then paste in the code, and save the page. This can be done in any page, article or module, and can also be done for youtube videos or facebook widgets.

8. The clock on the voting page is 1 hour off, how do I change it?
Answer:

Go to the admin area, under the setting tab click the edit website settings link. In the first set of fields, select the proper time for your local area, then save the settings.

9. Can I add a Facebook or Twitter widget to our site?
Answer:

Yes you can paste the Facebook or Twitter widget code into the website editor on any page, article, or module where you see the editor. Copy the code from Facebook or Twitter, then edit the page, article, or module that you want to place the widget code into. On the editor,  click the Source button, then paste in the code, and save the page.

To create a module, scroll to the bottom of the home page, and click the add custom module link, and follow the steps to create the module. You can also create a module in the left or right column of the site.

10. What are the security features of the online voting system?
Answer:

All the major security features are listed on the online voting admin area page, and at the top of the online voting form that members use when they vote. Here is what is listed.

Online Voting Security Features:

- Voting is for members in good standing only
- Only one vote per member per voting subject is allowed by the system
- Voter anonymity… we only tally votes and who voted
- We DO NOT track the preference of the voter, so your vote will always be private
- Complete voting results are only displayed after the vote has ended
- Website admins cannot alter the vote language or selections after the start date
- Voting database is secured by industry leading database system

- Voting is for members only
- Permission based voting for specific groups
- Only one vote per member per voting subject is allowed by the system (no ballot stuffing)
- No limit to votes that you can create (including edit, add delete)
- Complete browser based interface
- Voter anonymity… we only track votes and who voted
- We DO NOT track the preference of the voter, so your vote will always be private

- Complete voting results displayed after the vote end date has passed
- Voting database is secured by industry leading database system

11. How do I edit the address and phone numbers on the contact us page?
Answer:

Go to the admin area, click the settings tab, click the edit website settings link, edit the contact info on that page, then save the changes. This info will update the contact us page.

12. Our website seems to be too wide. How do I fix it?
Answer:

Something on your website is forcing the page to be wider than intended. This can happen when pasting in content from other websites or documents that are setup too wide for the home page or content area of your website. Make sure images you post are no wider than 500 pixels, and any content that might include html tables isn't set wider than 500 pixels. This will make sure your website stays at the proper width. If your site becomes too wide it will be hard for people viewing the site on smaller monitors and screen resolutions settings to use the site.

 

 

13. I do not have a messaging tab in the admin area, how do I use the broadcasting feature?
Answer:

Your site is a basic package. You need to upgrade to a standard package to have the messaging features. It is an additional $10 per month to upgrade to the standard package, let us know if you want to make the change.

14. Where do we edit Meta tags?
Answer:
In the admin area under the content tab, click the file and image manager then click the meta_key.txt file and the meta_desc.txt files and enter in the appropriate content.
 
The meta_key file is the keywords file and meta_desc is the description file.
 
If those files do not exist in your website just send us the list of keywords and a description for your site and we will enter them into your website.
15. How do I change the color of the module box headers on each side of the website?
Answer:

If you site has gradient style headers we can set the module header colors for you , let us know what color you want them to be.

If you site has single color module headers, go to the admin area, click the settings tab, click the edit website settings link, scroll down to the color pallets and select the colors for the headers.

16. How do I use embed video code (like from Youtube) on our website?
Answer:

You can place the code in a custom module on the home page or in one of the side columns, and place the embed code or script code into the module. Or place the code into an article or page.

When you see the website text editor, click the "Source" button on the editor to switch to source code view, then paste in the code, and save page.

To create a custom module, login to the website as an admin, scroll to the bottom of the home page, then click the Custom Module link in the edit column box of the column that you want to put the countdown timer in. On the next page, select the layout type for the module, then on the last page, click the source button of the editor, then paste in the html code. Give the module a name in the name field, and save the module.

You will now see it at the bottom of the home page. To move it to a different spot on the page, click the Show Modules link in one of the edit column boxes. Then click the x button in the corner of the module you want to move, that will remove it from its current spot. Now just select the module you created in the module drop down menu located in the edit column box, then enter a number into the text box for the position to place the module in the column, then click the Add Module button.

17. How do I move modules on the home page and side columns?
Answer:

To move modules on the home page, login to the site as an admin, then click the Show Modules link at the bottom of the home page in the edit main module box. You will now see each individual module on the page. Click the x button in the corner of the what's new module to remove it, then scroll down to the edit main column box, select the whats new module from the drop down menu, then place a number 1 into the text box and click the add module button. This will now place the what's new module in the first spot on the home page in the middle column. You can use this same technique to add or remove any module you want.

18. How do I delete photos from the photo gallery?
Answer:

Login to the site as an admin, go to the photo gallery, choose the gallery you want to remove photos from. Click the Details link when you are viewing the gallery, then click the delete button next to each photo you want to remove.

19. How do I setup a shift calendar on the events calendar?
Answer:

You can use the recurring events options to add the shift calendar to your sites calendar. Each shift can have a specific background and font color that will appear in the calender main page and in the small calendar module.

The key is to break your shift schedule into its recurring parts, for instance depending on your shift schedule there will be a set number of days that each shift will reoccur on. Then use the recurring events options to add each of the recurring parts to build the shift calendar.

If you are unsure how to add the shift calendar using the recurring events options you can send us a copy of your shift calendar and we can get it on the site for you.

20. How do I use images in a broadcast email?
Answer:

For each image you want to use in a broadcast email you need to set the URL for the image to include the full domain name of your website. By default the editor inserts a relative URL that only works when viewed on your site. The URL needs to be changed to an absolute URL that includes the full domain name.

You can add the full domain name to the image URL when you insert it into the editor. Use the insert image button to open the image window on the editor, browse for the image so it shows a relative path in the URL field, something like /images/myimage.jpg. Then type your full domain name including http:// to the left of the first forward slash in the URL field, something like this: http://www.mydomain.org/images/myimage.jpg then click the OK button to save.

21. How do I add text from a Word document into an article or page?
Answer:

Highlight and copy the text from your Word document, then go to your website, login, and go to the page you want to place the text on.

Click the edit page button, then in the page editor, click the paste from word button, it looks like a little Microsoft Word icon with a clip board. On the pop-up window, paste in the text you copied from Word into the large text box, then select the style and font options you want from the 2 check boxes below the text field, and then click the OK button. Your Word text will be placed into the editor and cleaned up in the process.

You may need to make a few minor adjustments after that. Then save the page.

22. How do I allow a specific member to upload photos to the gallery?
Answer:
To setup a member to edit the photo gallery only, go to the admin area, click the members tab, and search for the member account you want to change. In the search results click the edit button for the account. On the edit user page, scroll down to the security level drop down menu, and select Editor-Restricted, then save the changes. Scroll back down to the security level menu, then click the "Set Restricted User Permissions" link. On that page, check the option to allow the member to edit the photo gallery, then save the changes.
 
The user can now log in, go to the photo gallery, and upload pictures and manage galleries.
23. How do I use the 'View Past Articles' section?
Answer:

Articles automatically show up in the view past articles area after the number that you have set to be listed on the home page. Any article past that number will be on the archives page as long as it is not deleted from the website first. You can change the number of what's new articles listed on the home page in the admin area > settings tab > edit website settings link, under the home page settings area.

24. How do we "go live" with our website?
Answer:

Refer to the Going Live section of the intro letter email that was sent when they site was setup. If you have an existing domain name the name servers need to be changed to the ones specified in the letter. If you don't have the email any longer let us know and we will resend it to you.

If you are using a brand new domain name, send an email to support@unions-america.com letting us know you are ready to go live, and we will purchase and setup the domain name for you.

You can login to the registrars website and make the name server change if you are comfortable doing so, or you can send us the username and password to your domain registrar website and we can make the change for you.

25. How do I add articles to a page so it creates a hover menu?
Answer:

Login to the website as an admin, go to the page you want to add the hover menu item to (we call them articles in the system), click the yellow post article button in the upper right corner of the page. Each article you add to the page will become another hover menu item on that page. You can also go to the admin area, click the content tab, then click the post articles link in the main menu or member resources section.

26. How do I setup an area that only stewards will be able to view?
Answer:

You can create a stewards resource group, and assign your stewards to that group, then only stewards will be able to see the info when they login. Go to the admin area, click Edit Resource Groups, create the group called Stewards, then go to user administration area and edit each of your steward logins to belong to the Stewards resource group.

Resorce groups allow you to present information only to specfic groups of members like stewards, e-board members, or unit members.

27. How do I change the security level for a member?
Answer:

Go to admin area, click the members tab, search for the user you want to change, then click the edit button in the search results. On the user settings page, scroll down to the bottom where the security level setting is. Change that setting then click the update button. You can set detailed permissions for restricted users using the link below the drop down menu.

28. How do I move/rename the built-in feature links in the menus?
Answer:

You can create your own link to the feature in the menus. Go to the admin area, under the content tab click the add new page link. Select the "Link to Built-in Feature" button. On the next page enter the new title for the feature link, and then select the feature you want to link to in the drop down menu, and save the page. You can now turn off the built-in feature link in the admin area under the features tab using the Add/Remove Features link.

29. How do I remove a built-in feature link from the menus?
Answer:

Go to the admin area, click the settings tab, then click the edit website settings link, scroll down to features area and disable the features you do not want to use on your site, then update the settings page.

30. How do I add the blog feature to the member resource menu?
Answer:

Go to admin area, click edit website settings link, scroll down to the features area, enable the blog option, then update the page.

31. I'm having problems sending my email from Outlook, what is wrong?
Answer:

Make sure you have checked "my outgoing server requires authentication" option in the servers settings in outlook. Try changing the outgoing port to 587 (normally port 25) in the advanced settings also if your ISP restricts access to the default port 25.

32. How do I make the meeting minutes area members only?
Answer:

To make the meeting minutes area members only (requires a login), go to the admin area, click the setting tab, click the edit website settings link, scroll down to the features area, and set the public option for the meeting minutes feature to No, then update the page. You can also set any of the other built-in features to be public or private that allow it in this area.

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